Outlook has GOT to get better!

It seems that in the last month we have been experiencing a plethora of issues mainly through Outlook 2003 standalone or tied to Exchange Server. Now why these issues have become so present are caused by multiple factors. Clients not accustomed to archiving overload their .pst file. Clients maintain multiple services (Exchange internal/external, POP3, Gmail through IMAP pushed to PDAs, etc.) When trying to hone down the load on an Exchange Server, the first issue that becomes apparent is the imposed 2GB limit for .pst files within Outlook 2003. This can sometimes be managed by changing the original .pst to Unicode which is native for Outlook 2007 and either expanding or eliminating quotas on Exchange. All that being small potatoes to the overall performance of Exchange/Outlook, it is a constant that requires too much administrative overhead and is not cost effective. Convincing clients that their best line of attack to eradicate the persistent anomalies in 03 software is to upgrade to 07/08 is a chore. Where do we go from here? Suggestions and comments are requisite from you, the readers, to help both Admins and Clients understand the path to harmonious email…